Suggestions/Comments
Thank you for your suggestions.
The mission of the Glen Ellyn Public Library Staff and Board of Trustees is to provide information, an extensive collection of materials, and programs which enrich and enhance the quality of life in the community. The Library endeavors to furnish open access to both print and electronic sources to foster life long learning and the cultural life of patrons. We welcome patron suggestions, comments and ideas for improvements.
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June 2010 Suggestions
281. Please order the Beethoven the Dog series of movies like Beethoven, Beethoven’s 2nd, Beethoven’s 3rd and Beethoven’s Big Break.
We will be adding this series of movies. Thank you for your suggestion.
282. I have a MAC workbook and an IPOD. I want to download audio books but the application that your site tells me to download to perform the audio book download is only supported on PC’s. The download application needs to be enhanced so the application will work on a MAC machine. Also, the library doesn’t support this onsite. If I can’t do it at home, at least make it available at the Library.
The good news is that this can be accomplished with our current application using your MAC workbook. If you need assistance please ask at the Adult Desk or sign up for a One on One Tutoring session and we will step you through the process.
The bad news is you are correct that this cannot be done onsite at this time and this is a matter of digital rights ownership. Currently the way downloadables work is when you download the audio book the computer that you use to do so then becomes the holder of the digital rights to that title. We are presently investigating the purchase of download station software that would make this possible.
283. Inappropriate use of parking lot by construction vehicle use, storage and blocking ribbon.
We are working closely with the general contractor to assure that there is parking for patrons when they visit the library and space to efficiently store construction materials while building repair work is being completed. Twenty two library staff are parking at the far west end of the commuter lot to make more parking spaces available in the Library lot. The recent addition of the storage container and lift trucks does make the parking lot more congested, but so far we have not had a time when there were no spaces left to park.
284. As stated in the Glen Ellyn Public Library Public Computer Use /Public Internet Use document: “The Internet poses significant challenges as an information resource. The Library cannot monitor or control the content of the Internet.” It has been and continues to be, the practice of this library to “control the content of the Internet” by setting the preferences in IE to open to the gepl.org site when accessing IE. Adhering to the guidelines that you, yourself, established is a good thing, contributes greatly to net neutrality (Network Neutrality, also known as net neutrality, Internet neutrality is a principle proposed for user access networks participating in the Internet that advocates no restrictions by Internet Service Providers or governments on content, sites or platforms, on the kinds of equipment that may be attached, and on the modes of communication allowed.) engenders trust with your patrons and prevents any further excursions down a path that is wrought with unwanted and inappropriate censorship guised in the form of “help”. I look forward to seeing this change made as soon as possible.
The default setting to the GEPL website is simply an opportunity for us to introduce those who use the Internet at our facility to the materials, programs and services that GEPL has to offer.
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277. I would like to see an “Express” catalog terminal placed in the area by the checkout counter.
Thank you for this suggestion. It will be shared with the Circulation department for further consideration.
278. Please stop wasting tax payers money by sending snail mail propaganda such as "Bookmark". If this cannot be delivered electronically then just remove my address from the mailing list.
Thank you for your suggestion regarding the print version of the "Bookmark" newsletter. We do provide an electronic newsletter each month as a supplement to our printed newsletter. We have approximately 2,000 e-mail newsletter subscribers so far and there are just over 10,000 households in Glen Ellyn. If we were to eliminate the print newsletter at this time approximately 80% of the households would not receive this information. We do mail the newsletters as bulk mail to all residents with a Glen Ellyn address, to make it as cost effective as possible, but this means we cannot remove an individual name or address from the mailing.
Please help us to make the conversion to a strictly electronic newsletter by spreading the word to your friends and neighbors to join our electronic mailing list.
279. The atmosphere at the library would be so much nicer if some “greenery” were placed around. Please consider adding some potted plants to your décor (even fake plants).
Thank you for the suggestion. The Green Committee is looking into this as a possibility for the future.
280. The city needs to step-up and recognize that when people are bathing in the restroom with bag of junk they are just homeless. I'm not one to hate anybodies misfortune but the bad language, farting and belching is really making a distraction for myself to study. Lombard has security???
Bathing in the restrooms is a violation of the Patron Code of Conduct. If you see or hear this type of behavior occurring, please notify a staff person immediately so that the issue can be addressed right then. Thank you.
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272. Bring back Smithsonian Air and Space!!
This title is available free online at http://www.airspacemag.com. Please let us know if you need help accessing it from one of the Internet computers.
273. It would be helpful to allow guests to be seated when using the Internet and to extend usage if there is no one waiting.
274. Perhaps this means nothing because I am passing thru on my way to another Western suburb? I needed to use the computer (we all pay taxes to our own libraries, of course) but I was rather disappointed that I was allowed only 30 minutes total. There was no one waiting- all stations were devoid of users. Perhaps a renewal of time is possible in the future if no one is waiting?
Response to 273 and 274
Thank you for your suggestions. We are considering making some changes to the time limits and lack of seating for our Library guests using the Internet.
275. How about purchasing the following “TV Series” on DVD? Have Gun Will Travel, Seasons 1-4, Star Trek: Next Generation Seasons 1-7 and Love Boat Season 1 and 2?
We will take your suggestions under consideration for future purchase.
276. How about starting a chess club for adults at the library? How about starting a jobs networking group for out of work adults at the library?
Thank you for your suggestions. We do offer a chess club for all ages. Please check our calendar for dates and registration details http://www.gepl.org/evanced/lib/eventcalendar.asp. Regarding the job networking group, we have referred your suggestion to our Marketing Associate, she is responsible for scheduling adult programs.
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266. On March 24 I was at the Library. I am very unsatisfied first with service, I was provided with on the second floor (evening shift) RUDE. Plus I am not satisfied and disappointed with the guest internet use policy. Please check with other villages how they are providing guest access to the internet.
Thank you for your comment. We realize 30 minutes of internet access is sometimes not enough for a guest to complete their internet transactions. We are considering extending the time limit for guest card holders.
267. I would love to see a broader collection of e-books, especially new books and bestsellers.
Thank you for your suggestion. Not all new and bestselling titles are released simultaneously in print and audio/e-book formats. We continue to work with our suppliers in an effort to provide the best selection of new books and best sellers that are available in these new formats. We appreciate your interest in books in these formats. As these formats become more popular we are hopeful that authors and publishers will be more willing to release them simultaneously with the print versions.
268. Have a “Staff Favorites” section like Wheaton Library has.
We do have a Staff Picks section on our webpage under Blogs and More. Click on Staff Picks on the left hand side of the page and you will find a wonderful list of books that have been selected by staff. This list includes the title, author, book cover and a link to our catalog -so you can see if the item is on the shelf or place a hold on the title. You may even wish to visit the Good Reads in Your Inbox link also under Blogs and More on the Library website in the left hand column and have the Staff Picks list e-mailed to you each time it is updated.
269. There should be a computer in the Teen Scene just for the books in there.
There are two laptops available for checkout at the Service Desk on the 2nd floor that may be used in the Teen Scene area, or there is a catalog computer just outside the Teen Scene past the elevator by the New Book display.
270. To avoid removal of items in magazines – tape tear outs in place. For example, Martha Stewart Living 4 square recipes, 1 was missing. I found it online and printed it out.
We understand how unpleasant it can be to find the item you are looking for has already been removed from the magazine. We will consider implementing the idea you have suggested. Thank you.
271. Playaway audiobooks from Wheaton Public Library come equipped with a convenient lanyard that hangs around the listener’s neck. Please consider equipping Glen Ellyn’s Playaways in the same manner.
Thank you for the suggestion. We will investigate the availability and cost of these lanyards.
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259. I would like to see the Library have jigsaw puzzles to checkout for adults (500-1000) pieces, I would also be willing to donate the ones I’ve already done and are just taking up room in my closet.
Thank you for your kind offer to donate your puzzles. We will take your suggestion under consideration.
260. _____ was a delightful instructor. I was particularly impressed with her patience in interacting with individuals with varying degrees of computer expertise.
Thank you for the lovely compliment. It will be shared with this individual and their supervisor.
261. _____ is very patient with her students- She answers all of our questions even if we ask a second time. This was my second time to attend. She makes learning easy.
We are so pleased to hear that you enjoy our classes. Thank you for the lovely compliment. It will be shared with this individual and their supervisor.
262. Get more “clean” versions of Hip Hop albums in Jay-SZ, T.I., Kanye West, etc.
We will look into the availability of these items.
263. The door to the Youth Services Dept. slams, please fix it.
Thank you for brining this to our attention. We will look into it.
264. The Gospel/Christian contemporary section needs to be updated and expanded with new music. More clean Hip Hop- and R&B cd’s. Thank you.
Thank you for bringing this to our attention. We will look into this.
265. Will the library be offering ePub books for lending in the near future.
We are happy to report we already have access to ePub books through our subscription to Overdrive’s eMediaLibrary. You can find this on our website in the Reader’s Corner page – www.gepl.org/readers. Click on eMediaLibrary Downloadable books. If you have more questions please feel free to call or stop by the Adult desk and we would be happy to assist you.
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258. Please renew the subscription to Hulbert’s Financial Digest.
When we conducted our survey of periodical usage in 2008 the Hulbert Financial Digest only scored 8 uses and was discontinued. You might consider a personal electronic subscription to this publication at a cost of $49 a year. More information is available at www.marketwatch.com.
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Thank you for the Suggestions, if you have more please let us know.
Suggestions/Comments