Suggestions/Comments

Thank you for your suggestions.

The mission of the Glen Ellyn Public Library is to serve the community as a vibrant center for information, learning and discovery.

We welcome patron suggestions, comments and ideas for improvements.

January | 2007 | 2008 | 2009 | 2010 | 2011

January Suggestions 2012

386. I would like to suggest a donation to the food pantry that would equal your fine!

Thank you for your suggestion. Fines are a source of revenue for the library, so this idea will be shared with the Board of Trustees for their input.

387. Could author Michael Harvey be asked to come to the Glen Ellyn Public Library for and Adult Evening program?  I was turned on to him, as a Chicago author, who lives in the Lincoln Park area, and who recently had his fourth book published. All four of his books follow one another, and are enjoyable and a quick read. I believe he would be worth considering.

Thank you for the author suggestion. We have extended an invitation to Mr. Harvey and are awaiting a response from him.

388. Instead of dropping in a dime and getting a copy I wanted, I had to deposit a dollar and visit four separate machines to get my one copy. If this is progress please bring on the “old times.” I also had to bother a librarian to help me.

You are never bothering us by asking for help. Our job is to help you any way we can when you visit the library. The first time you use the scanner to make a copy does require several steps. Now that you have money deposited in your account- the process will be less involved next time. Also, if you prefer there is a copy machine on the 1st floor.

389. I love the Instant Message /Chat option on your website. It’s very convenient and easy to use.  Thanks for that communication option.

We are happy to provide this communication option and we are pleased to hear you like it.

390. Love the Library – think you are doing a wonderful job. Would like to see more of your computer classes offered during evening hours so that those of us who work fulltime days can participate. I am interested in many of the subjects but cannot attend due to my work schedule. 

Thank you for your kind words and suggestion. We are aware of the need to offer our classes at different times throughout the day to accommodate schedules and preferences such as yours, and we are trying to do that. Much depends upon the availability of instructors. We are pleased to learn that you find our offerings interesting, and thank you for taking the time to let us know. Please check our computer class schedule often going forward, as we work to address the need to offer our computer classes at a variety of times.

391. We were reading in the library and there was a group of vagrants upstairs sitting in the chairs to the right of the stairs. One of the younger was clearly high, slumped in her chair with her hoodie over her head while her boyfriend was up and about with the leader of the group. One member followed me around the magazine rack and another was eating chips while holding a book. I think it is time to address the issue on a professional level and not put this burden on our kindly librarians who are not trained to handle these matters. Some libraries are hiring a social worker to assist the truly homeless and keeping peace so all may enjoy the freedom the library has always offered.

Thank you for sharing your thoughts. The staff will address any problems that you may be experiencing, please approach the desk with any problems when you observe them happening, so that we may deal with them at the time. We work with other community agencies on a regular basis and have been instructed regarding enforcing our Patron Conduct Guidelines. If you have concerns in the future, please contact the staff immediately.

392. Could NEW books over 600 pages have a longer loan period?

We will take your idea under consideration.

Thank you for the Suggestions, if you have more please let us know.
Suggestions/Comments

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